I expect that
my avid reader probably wants to know if the Sony FX209K
experience (Sere Rants 164) is still keeping enthralled, and the
good news is that it is. The only criticism I have is that it
seems to cost about a grand more in the UK than the US, and that
the lovely big LCD looks a bit like the London Planetarium when
the screen saver blanks the display, and I haven’t selected the
“Starfield Simulation”. I haven’t found the bit of the sales
spiel that tells me what an acceptable number of dead LCD elements
are, although I did find a note on the support site (eventually)
that suggest up to 20 are acceptable on the model in question. (I
can count 7 on mine).
And I have yet to struggle through the Sony
web site to buy the extended warranty.
It seems to be have been changed substantially since I last
looked, and is now not just a web site, but “an experience”
And is just as obtuse and hopeless an
experience as ever. In fact, it was quite dysfunctional, and how
Sony get away with this, is a complete mystery. On the corporate
registration page, the site just “hung” for minutes at a time.
The Sony registration scheme is one of the
sauciest things I have ever seen a manufacturer do – it’s
basically suggesting “give up your personal data, or else we
won’t play” . It’s worth reproducing this in full here
because it is saying, in effect, unless you let us – and anyone
we choose (“selected third parties”) – use your personal
registration data, we will not let you register the purchase. This
to use of Personal Data
The personal data provided via this website or other media
("Personal Data") may be used by Sony e-Solutions Europe
B. V. and other Sony group companies worldwide (together,
"Sony"), to advise of, offer and supply goods and
services, for other marketing purposes, and for additional
purposes described in the terms of sale and/or use relating to
your transaction (if any).
2. This Personal Data will assist Sony in its efforts to further
improve products and services. Without such data Sony may be
unable to provide certain services. Sony may share Personal Data
only with selected third parties to provide, promote or co-promote
Sony or Sony related products or services.
3. On your request to Sony e-Solutions Europe B.V., your Personal
Data stored with Sony will be provided, corrected, amended or
deleted (as required by law). Sony's treatment of Personal Data
will accord with the above conditions and any applicable laws.
under the age of 14 must obtain parental or guardian consent
before providing any personal data
Sony is doing its best with some expensive
web design, but the result is Flash-enhanced frustration, not a
sleek support experience. Clicking on the “helpdesk” button
produced a “page not found” message.
I rather suspect that the individual responsible for the
Sony Vaio “experience” links to a page upon which the
inscription “brain not found” so appear..
As a matter if interest, readers occasionally
drop me a line assuming that whenever I write a rant about someone
like Sony, a fleet of mink-plated limousines arrives to whisk me
off to a Big Smooze where I am plied with pink champagne and
soothing massages As the PR flacks seek desperately to win back my
approbation for the failings of their client.
Well, I have news for them – and you – since I never get any PR reaction form Sony at all.
I think I could probably write a piece stating that Sony UK
PR people interfered with sheep and goats and no one would bat an
eye-lid. So to all Sony UK PR folks, BAAAAA!