I have had a number of readers email me with
their Sony Vaio notebook experiences, and here are a couple of
abstracts from the correspondence. Steve Brann deserves a
special mention, since it seems that he is a serial masochist:
"I could not agree more with your rant
against Sony. I have two Z600 (one purchased in Germany) and
both are completely unreliable."
"To cut a very long story short, it turns
out that there is a design fault in the graphics hardware
and/or software which mean that it does not display vectors
drawn with certain very basic Windows commands."
"Completely unreliable" is a bit of
a sweeping statement, but it is a clear expression of the
frustration felt - which is heightened when those of us who
been "Vaioed" recall the strange feeling we all
probably had when we bought the thing that Sony was "safe
pair of hands".
Both readers report no serious attempt by Sony
to remedy their problems, and since my original piece tagging
Sony, there has been no response from the Japanese electronics
behemoth. After all, they could probably only dig themselves
in deeper, since there really does appear to be no concept of
customer support in the UK organisation behind the Vaio, so
the UK PR manual is doubtless correct to advise the staff not
to get involved in anything like this..
So here's some advice for notebook customers -
don't get involved with Sony products unless you wish to
witness (and be the proud owner) of another triumph of form
…writes the owner of a Classic Triumph Stag.